Shipping policy
Pokemon-faction.com ("we" and "us") is the operator of (https://www.pokemon-faction.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are free of cost for all orders worldwide!
3. Shipping Times
We work with global shipping providers in order to provide you with free shipping on all orders! Shipping times may vary but usually range from 15-20 days from the time the order was placed.
4. Tracking Notifications
Customers will receive a tracking number which they will be able to follow the progress of their shipment based on the latest updates made available by our shipping provider.
5. Refund Policy
We are able to provide full refunds for any orders which have not shipped out yet. Please contact us with any refund requests at pokemonfactionstore@gmail.com
6. Product Quality
We work with suppliers all around the world to bring you the highest quality pokemon products at reasonable prices.