General terms and conditions of sale and use

Article 1: Scope of application

The present general terms and conditions of sale apply to all sales concluded through the website

Article 2: Orders

Automatic registration systems shall be regarded as proof of the nature and content of the order. Pokemon Faction confirms acceptance of the order to the customer at the e-mail address provided by the customer. The sale will be concluded as of the validation by Pokemon Faction of the payment of the order, i.e., as of the date of validation of the payment for orders paid online by credit card or as of the date of receipt of payment by check. Pokemon Faction reserves the right to refuse or cancel any order from a customer with whom there is a dispute over payment for a previous order.

Article 3: Item Availability

As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time the customer visits the site is displayed on the site is dependent on the state of stock at Pokemon Faction and, of course, at the suppliers.

In order to create our showcase and sales catalogue, we work with databases, enriched according to the information communicated by our suppliers. As this database contains more than a hundred articles, not all of them are stocked in our reserves, and our offer is therefore subject to the availability of the articles at the suppliers.

Only the definitive rupture of an article at our suppliers leads to the deletion of this one from our offer of sale. In the other cases, a new order within a certain time remains possible.

When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several articles.

Deadline for delivery of the order: when the order is placed and on the acknowledgement of receipt of the order, a delivery deadline is communicated to customers. It is calculated by adding the longest product availability time to the delivery time of the mode of transport selected by the customer. From the time the order is placed to the time it is dispatched, the customer has the possibility of cancelling the order.

Particularities :

Articles in pre-order: articles to be published are proposed on the site in Pre-order. This reservation is made with the indication of a release date announced by the publisher at the opening of the reservation phase. This release date may be changed at any time by the publisher, who is solely responsible for the marketing of his product.


In all cases, Pokemon Faction will make every effort, from the date of final sale, to ship items to customers who have reserved, up to the amount of inventory provided by the publisher for the release date.

Article 4: Prices

The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, handling, packaging and conservation of the products. They can be modified at any time without prior notice, knowing that the articles will be invoiced on the basis in force at the time the order is recorded. All orders are invoiced in euros and payable in euros. Any customs charges or local taxes remain the responsibility of the recipient.

Article 5 : Shipping costs

Shipping costs include a contribution to the costs of preparation, packaging and postage. Remember to group all your articles on a single order. We will not be able to group two distinct orders and the shipping costs will be charged for each of them.

Article 6 : Payment

You have several means of payment at your disposal that offer maximum security guarantees. You can pay :

- By credit card or private card (Visa card, Eurocard/Mastercard) or directly on the site, in the payment form proposed during the ordering process (entry secured by SSL encryption), by entering the type of card, the number of your card without spaces between the numbers, the control number (located on the back of your card) and the validity date.

- By Paypal Payment

You have different payment methods at your disposal and you can even benefit from credit card payment facilities.

The payment can be made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the

Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.

Article 7: Delivery

We deliver to your home or to a relay point. The delivery time includes the preparation time of the parcel plus the delivery time. Pokemon Faction delivers worldwide. The buyer is notified by email of the different stages in the tracking of his order: preparation and delivery.

The delivery time includes preparation time and delivery by our carrier. The announced delivery time of 10 to 20 days is valid from the reception by the buyer of the mail of the delivery of the order. The delivery time of (announced by the carrier) does not commit Pokemon Faction to a longer delivery time.

Article 8: Warranty, Returns, Refunds and Retraction

The items supplied by are new and guaranteed against defects. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.

If it happened that an article is defective or not in conformity, the purchaser has 15 working days, as from the reception of the articles, to ask for an exchange or a refunding. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday or day off, it is extended to the next business day.

The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by all accessories, instructions and documentation (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to

In the event of exercise of the right of retraction, the Pokémon® Boutique is obliged to reimburse the sums paid by the customer, without charge, except for the cost of return. Reimbursement is due within a maximum of 14 working days from the date of receipt of the returned package(s).

The return shipping costs will then remain at your expense.

In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted, whatever the reason

Article 9: Transfer of ownership and transfer of risk

The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.

Article 10: Protection of your personal data

Pokemon Faction is the producer and owner of all or part of the databases that make up this site. By accessing this site, the customer acknowledges that the data it contains is legally protected, and agrees not to extract, reuse, store, reproduce, represent or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases appearing on the site to which he or she accesses.

Article 11: Responsibility

The descriptions of the products in the databases of have been entered according to the information provided by the publishers. Pokemon Faction is not responsible for the content of the works and shall not be liable to the purchaser. Pokemon Faction cannot be held liable in the event of a force majeure event (strike, flood, fire, etc.).

The products offered are in accordance with the laws of France. Pokemon Faction declines all responsibility if the delivered item does not comply with the legislation of the country of delivery (censorship, prohibition of a title or author, etc.). Pokemon Faction is not responsible for the content of sites to which hyperlinks may be made from its own site.

Article 12: Applicable law

All the clauses in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, shall be subject to French law.

Article 13: Acceptance of the purchaser

The present general conditions of sale as well as the prices are expressly agreed and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of the present general conditions of sale. These terms and conditions are subject to change at any time without notice by Pokemon Faction Updating of Terms and Conditions